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Case study 1
Use the appointment schedule following to allocate appointments noted.  This appointment schedule has times noted every 15 minutes.  Enter all details that are required for an efficient appointment schedule, and then answer the three following questions.  Correct details must be transferred.
Appointments
a.     Mrs Kathy Hanson needs an appointment for 45 minutes to restore teeth 44 and 45.  She must be able to leave by 2.00pm.  Her contact number is 4342 4142.
b.     Mr Walt Hunter is a new patient.  He phoned for an appointment for a consultation to discuss a bridge or implants.  He starts work at 9.00am, and his employer does not like him taking time off.  Mobile is 0443 221 345.
c.     Mrs Terri White has called into the surgery to reschedule her hygiene appointment for a scale, polish, and fluoride that she cancelled last week.  She is available any time.  Her contact number is 0440 445 556.
Questions
How did you arrange with each patient an appointment time that suited their preference and also your requirements?
The appointment schedule given here mentions the time and procedure to be performed on each patient.  This is helpful in judging the time that will be suitable to allocate to each of the patients keeping in mind their preference and also our requirements. To arrange the appointment of Mrs Karthy Hanson who needs a 45 minute appointment before 2 pm, we can schedule the appointment with Dr. Mahoney, who has no appointments scheduled between 10.00 am to 10.45 am. Similarly, the new patient, Mr Walt Hunter, who needs a consultation to discuss a bridge or implants, can be scheduled with Dr Mahoney, between 8.00 to 8.30 am, so that he doesn’t have to take time off from his office. Mrs Terri White’s appointment for a scale, polish, and fluoride can be fixed with Rebecca Hygienist between 3.00 to 3.45 pm as she gets adequate preparation time and rest between her appointments during this time. A preferable method would have been to use the computational approach to fic appointments.
1.    What appointment notification did you give Mrs White?
Mrs Terri White’s appointment for a scale, polish, and fluoride was fixed with Rebecca Hygienist between 3.00 to 3.45 pm.
How did you ensure that each patient understood the information that you provided them regarding their appointments?
To ensure that every patient understands the information regarding their appointments, they were called to confirm their appointment. Also, SMS text messages were sent on their contact numbers giving the details of the appointment.

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