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This module reviews Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.  The CAHPS survey process will be explored to determine what factors influence patient satisfaction.

https://www.ahrq.gov/cahps/about-cahps/index.html

https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS

Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? You may also provide an example of when something was changed, modified or put in place as a result of CAHPS data. You may also explore the Medicare Website and compare multiple hospitals to look at data.

Rubric attached- must follow

I am a nurse in a hospital

ASSIGNMENT 2

There are 2 parts to this assignment. Part 1 is template and Part 2 is the paper.

Everything has to be APA format, no direct citations from the references. Please see all attachments for everything that you will need. I have listed the instructions for the template and the assignement. Please let me know if you have any questions.

Program/policy evaluation is a valuable tool that can help strengthen the quality of programs/policies and improve outcomes for the populations they serve. Program/policy evaluation answers basic questions about program/policy effectiveness. It involves collecting and analyzing information about program/policy activities, characteristics, and outcomes. This information can be used to ultimately improve program services or policy initiatives.

Nurses can play a very important role assessing program/policy evaluation for the same reasons that they can be so important to program/policy design. Nurses bring expertise and patient advocacy that can add significant insight and impact. In this Assignment, you will practice applying this expertise and insight by selecting an existing healthcare program or policy evaluation and reflecting on the criteria used to measure the effectiveness of the program/policy.