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1. Critique the idea that the CIO can be a bridge between enterprise finance, marketing, and sales functions. Justify the legitimacy of the statement.
2. Explain the factors that have caused customer relationship management to become a priority for many CIOs.
3. Review the steps of the SDLC. Explain why quality service delivery depends on the execution of the service delivery life cycle. Discuss the aspects of the SDLC that are critical to quality service management. Explain your answer.
4. From the e-Activity, explain how the service delivery model used within an organization impacts an IT organization at the enterprise level.

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