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Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the below Discussion Questions
Discussion Questions
1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
2. Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?
Textbook is atatched below
Note: Answers must be detailed and include refrences

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