As the manager of a bank, you have just walked in on an angry  customer who was demanding to have a late penalty removed from his  account. The employee who was helping him began to argue that the late  penalty was applied correctly.

In your paper,

  • Describe how you would address this situation.
  • Explain how you would approach your employee.
  • Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

  • Must be one to two double-spaced pages in length (not including  title and references pages) and formatted according to APA style as  outlined in the University of Arizona Global Campus Writing Center’s APA Style (Links to an external site.) 
  • Must include a separate title page with the following: 
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

  • Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
  • Must include an introduction and conclusion paragraph. Your  introduction paragraph needs to end with a clear thesis statement that  indicates the purpose of your paper. 
  • Must use at least one scholarly or credible source in addition to the course text. 
  • Must document any information used from sources in APA style as  outlined in the University of Arizona Global Campus Writing Center’s Citing Within Your Paper (Links to an external site.) 
  • Must include a separate references page that is formatted according  to APA style as outlined in the University of Arizona Global Campus  Writing Center. See the Formatting Your References List (Links to an external site.) resource in the University of Arizona Global Campus Writing Center for specifications.



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