The Case Study exercises were designed to help you increase your ability to draw conclusions and develop inferences about attitudes and behavior when confronted with situations that are common in the workplace today. It is imperative that you support your answers using the concepts presented in your textbook.

Directions: Before beginning this assignment, be sure to view all of the videos embedded in this Learning Module. Then, address the following writing prompts:

  1. How does nonverbal communication contribute to the communication process? What is its importance?
  2. What forms of nonverbal communication stood out to you the most in the For the Birds and Body Language video clips? What can we learn about communication from the individuals/characters in these videos?
  3. Which do you feel is more important to the success of an organization: oral communication or written communication? Explain why you feel this way?