1. Have you ever made an assumption about the causes of another person’s behavior at work (e.g. poor performance) that you based your response to the person on, where the assumption turned out to be wrong? Briefly describe the situation. What was the consequence for you, for the other person, and for the organization? Have you ever been the “victim” of an incorrect assumption?

2. Have you ever made an assumption about the causes of another person’s behavior at work (e.g., poor performance) that you based your response to the person on, where the assumption turned out to be wrong? Briefly describe the situation. What was the consequence for you, for the other person, and for the organization? Have you ever been the “victim” of an incorrect assumption? Tell us about it.

3. How does the control system in your organization work? Is it effective or ineffective, and why? To what extent does it contain the characteristics of control systems as we have described them in the course?

4. Evaluate your own behaviors as a manager, and/or the behaviors of the person who manages you. How effective or ineffective are you/your manager? Which of Mintzberg’s managerial role behaviors do you/your manager exhibit? Which ones do you/your manager not exhibit but should? Being as honest as you can, how well or poorly are you/your manager carrying out these roles? What could you/your manager do to improve?