1. Pick one interaction from role play activity Dealing with Difficult Guests and Problem Solving. Tell us your solution using the script to describe it. List any other recommendations that you can think of and any that your classmates suggested that you came up with as a group.

2. Tell us the importance of understanding how to deal with difficult guests and learning how to solve problems will be beneficial to you going forward for your future careers. 

Submission: Reflections will be one page (250 words) in APA standard format with title page, double-spaced in 12 point font.