The Appliance Warehouse case study is designed to practice systems analysis and design skills using a life-like scenario. Appliance Warehouse is facing a big business change: create a Service Department as one of their product offerings.

They need you, the new systems analyst, to help them. You have been tasked to help develop a technological solution to help schedule service appointments and integrate it with existing systems. As a newly hired analyst, you report to Carlie Davis, the IT manager, who will guide you through the steps of this project.

For this assignment, be sure to refer to the Appliance Warehouse Resources: Organizational Staffing Document, Appliance Warehouse website, Historical Analysis Phase Durations spreadsheet.

Create a 2- to 3-page document (to submit in Blackboard) that includes the following:

  • An Organization Chart to support the Appliance Warehouse case study
  • The SWOT Analysis diagram you performed and created to support the Appliance Warehouse case study
  • The Mission Statement to support the Appliance Warehouse case study
  • The Problem/Opportunity Statement to support the Appliance Warehouse case study