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Knowledge, skills, and application

Assessment
Please read through the following case study.  Reflect on your learning and your own research within this unit.
Prepare a response that responds to each of the issues presented below.  Your responses must reflect your knowledge, skills, and application for this unit.
Case study 1
Use the appointment schedule following to allocate appointments noted.  This appointment schedule has times noted every 15 minutes.  Enter all details that are required for an efficient appointment schedule, and then answer the three following questions.  Correct details must be transferred.
Appointments
a.     Mrs Kathy Hanson needs an appointment for 45 minutes to restore teeth 44 and 45.  She must be able to leave by 2.00pm.  Her contact number is 4342 4142.
b.     Mr Walt Hunter is a new patient.  He phoned for an appointment for a consultation to discuss a bridge or implants.  He starts work at 9.00am, and his employer does not like him taking time off.  Mobile is 0443 221 345.
c.     Mrs Terri White has called into the surgery to reschedule her hygiene appointment for a scale, polish, and fluoride that she cancelled last week.  She is available any time.  Her contact number is 0440 445 556.
Questions
1.    How did you arrange with each patient an appointment time that suited their preference and also your requirements?
2.    What appointment notification did you give Mrs White?
3.    How did you ensure that each patient understood the information that you provided them regarding their appointments?

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